British Gas - Help with Energy Costs

If you are having difficulty paying your gas or electricity bill, please contact us immediately.

We can help, but only if we know there is a problem. We will consider your ability to pay and have a number of solutions we can offer and ways we can help.

We may be able to:

• Arrange for you to pay your bill by instalments at an agreed rate.
• Agree on a more suitable payment method or tariff.
• Fit a pay as you go meter.
• Collect a weekly amount directly from your benefits. If you need further information after you have spoken to us, then you should contact your Benefits Agency.
• Provide you with advice on how to reduce your energy consumption.